Frequently asked questions

Q1: How do I buy products from your online store?
Select items and click "Add to Cart," then proceed to checkout to complete your purchase.

Q2: Is my payment information protected when I shop?
Yes, we use bank-level encryption and comply with PCI DSS standards to secure your data.

Q3: When will my order be processed and shipped?
Orders are typically processed within 1-3 business days. You'll receive a shipping confirmation email.

Q4: Can I track my package's location in real-time?
Yes, you'll receive a tracking number that allows you to monitor your package's delivery status.

Q5: How are shipping costs calculated for multiple items?
Shipping costs are based on total package weight, dimensions, and destination address.

Q6: Will all items in my order be shipped together?
We may split orders to ensure faster delivery of available items from different fulfillment centers.

Q7: What's your return policy for subscription services?
Subscription services may have specific cancellation and refund policies. Please refer to the service terms.

Q8: How should I handle promotional items when returning products?
If the promotion requires return of all items, free gifts must be included with your return.

Q9: Can I modify my order after it's been submitted?
Unfortunately, we can't make changes to orders after submission. Returns are the recommended solution.

Q10: Need help with your purchase?
Email otisulrica90187@hotmail.com or visit our FAQ page for assistance.